These case studies are a small sampling of solutions that Creative Training Concepts has provided for our clients.

Product Launch Sales and Technical Training

Client Problem: When a medical supply company launches a new product, it is necessary to train their field Sales Account Mangers, field Service Technicians, and Administrative personnel. This diverse audience requires multiple levels of training from the very basic to very advanced. Historically, the company found that training participants who required a basic understanding of the product spent time in classes that were beyond the scope of their needs.

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Diabetes Patient Education

Client Problem: The Diabetes Clinic was responsible for providing disease education to newly-diagnosed Type I and Type II diabetes patients. When patients came into the center, they met one-on-one with available center personnel who would guide them through sessions on basic pathophysiology, diabetes facts and fallacies, signs and symptoms, meal planning, avoiding complications, exercise, and medication. In addition to meeting with center personnel, the patient was provided brochures, pamphlets, books, and videos that described aspects of their disease. This process consumed an excessive amount of time for both center personnel and the patient, usually a total of several days per patient.

The patient profile was young children to elderly, male or female, many not having computer skills.

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Fundamental Business Program

Client Problem: A metropolitan utility company was in the process of redefining their organizational strategy and strategic direction and needed a training course to emphasize the organization’s new vision and mission to all employees. This course was mandatory; every employee had to complete the training activities, either individually or in small groups, and register completion in the corporate human resources database. The training was to be delivered via computer-based CD. The organization is physically located in multiple buildings around the city, with many employees being in the field for the majority of their workday.

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Field Service Technical Automation

Client Problem: A medical supply company employs approximately 600 field service technicians in locations around the United States to service their products in hospitals and other care centers. These technicians used paper forms to report their daily activities on each service call. This process was time consuming and many times inaccurate due to lost or improperly fill-out forms.

To automate this reporting requirement, the company changed over to providing every service technician with a hand-held computer that linked to the corporate JDE system. The computer was primarily used to assign service calls to individual technicians who completed the necessary tasks and then closed the call in the system. There were also several other functions provided on the hand-held that technicians needed to use.

The challenge was that many of the technicians did not have basic computer skills and needed step-by-step guidance through procedures they must perform on the hand-held computer.

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